Privacy Policy

1. Who We Are

This website is operated by RUMBLE Auto, a NSW SITRAK dealer based at 15 Contaplas St, Arndell Park NSW 2148, Australia. This policy explains how we manage personal information collected through our website, enquiry forms, phone and email communications, cookie consent tools and related business interactions.

2. Personal Information We Collect and Hold

We may collect and hold information you provide directly, including your name, phone number, email address, business name, enquiry type, preferred vehicle or model, service request, fleet requirement and any message you submit.

We may also collect technical information such as IP address, browser and device type, approximate location, pages visited, date and time of access, referring page, downloads and interactions with links or forms. Please do not submit sensitive information through our general enquiry form unless we specifically request it and it is reasonably necessary for your enquiry.

3. How We Collect and Hold Information

We collect information when you submit an enquiry, contact us by phone or email, interact with our website, request a brochure or quote, or communicate with our sales, service or support team. Technical information may be collected through server logs, cookies, analytics tools and similar technologies.

Information may be held in our business records and in systems operated for us by website hosting, form handling, email, analytics, enquiry management and security providers.

4. Why We Collect, Use and Disclose Information

We collect, use and disclose personal information where reasonably necessary to:

• respond to sales, service, parts, fleet, finance or general enquiries;
• provide quotes, brochures, product information and follow-up support;
• arrange contact from our sales, service or support team;
• maintain customer and business enquiry records;
• improve our website, products, customer experience and enquiry handling;
• measure website traffic, engagement and performance where analytics consent is provided;
• maintain security, prevent misuse and protect our legal rights; and
• comply with applicable legal and regulatory obligations.

5. Enquiry Information

Information submitted through an enquiry form is used primarily to respond to your request and provide relevant product or service information. We may contact you by phone or email about vehicles, services, finance, parts or fleet opportunities related to your enquiry.

6. Cookies and Analytics

Our website uses essential consent storage and may use analytics to measure traffic and understand how visitors use the site. Analytics storage is denied by default and is granted only after you select Accept on our cookie notice. More information is available in our Cookie Policy.

7. Third-Party Services and Disclosure

We may disclose personal information to employees, contractors, related service partners and providers that support website hosting, analytics, maps, video or media hosting, form handling, email delivery, enquiry management and website security. We may also disclose information where required or authorised by law, in connection with a business restructure or transfer, or where reasonably necessary to protect our rights, property or safety.

We do not sell personal information to third parties.

8. Storage, Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our business and record-keeping needs, dispute resolution, or applicable legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.

9. Overseas Processing and Disclosure

Some technology and service providers may store, process or access information outside Australia, including in the United States and other countries in which those providers operate. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps appropriate to the circumstances and the type of information involved.

10. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below and describe the information concerned. We may need to verify your identity before responding. We will respond within a reasonable period and, if we cannot provide access or make a requested correction, we will explain the reason where required.

11. Privacy Complaints

If you believe we have mishandled your personal information, contact us using the details below and describe your concern. We will acknowledge and investigate the complaint, may contact you for further information, and will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Marketing Communications

If we contact you in relation to your enquiry, product interest or business discussion, we may send relevant follow-up information. You can ask us to stop sending non-essential marketing or promotional communications at any time by contacting us or using any unsubscribe method provided.

13. Links to Other Websites

Our website may link to third-party websites, including maps, social platforms, video platforms, PDF brochures or external partner pages. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

14. Children

Our website is intended for business, fleet, transport, service and commercial enquiries. It is not directed to children and we do not knowingly collect personal information from children through this website.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, legal requirements or privacy practices. The updated version will be published on this page with a revised effective date.

16. Contact

For privacy questions, access or correction requests, or complaints, contact RUMBLE Auto at info@rumbleauto.com.au, call (02) 9621 1886, or write to 15 Contaplas St, Arndell Park NSW 2148, Australia.